Server Support

Yes, we provide comprehensive support for cloud-based servers in addition to physical and virtual on-premises servers. Our team is experienced in managing and optimizing cloud environments, ensuring your cloud infrastructure is secure, efficient, and fully integrated with your existing systems. Whether you’re using public, private, or hybrid cloud solutions, we tailor our support to meet your specific needs, so you can leverage the full potential of cloud technology with confidence.

Absolutely, we specialize in seamless server migration projects, whether you’re moving to new hardware, upgrading your existing infrastructure, or transitioning to a cloud environment. Our team manages each step of the migration process, from planning and data transfer to testing and post-migration support, ensuring minimal disruption to your operations. We work closely with you to create a customized migration plan that aligns with your business needs and timelines, so you can transition with confidence and minimal downtime.

Yes, we offer free consultations to assess your current server setup. Our team conducts a thorough evaluation of your existing infrastructure, identifying opportunities for improvement in performance, security, and scalability. After the assessment, we provide tailored recommendations to help you optimize your server environment and align it with your business goals. Whether you’re aiming to boost efficiency, plan for growth, or address specific concerns, our complimentary consultation gives you a clear and actionable path forward.

Yes, we offer after-hours support for planned maintenance to minimize disruption to your business operations. Our team can schedule maintenance during evenings, weekends, or other off-peak hours, ensuring that critical updates, upgrades, and system checks are completed with minimal impact on your day-to-day activities. To include after-hours support, please request this service prior to receiving a quotation, so we can tailor our proposal to your specific needs and schedule maintenance at times that best suit your operations.

We offer server support on annual contracts; however we believe our service speaks for itself and therefore we allow customers to leave early without penalty as long as they pay for any additional software commitments (such as backup software). There is no need to return equipment on cancellation, as you will always own any equipment we install at your property. We reserve the right to terminate your support temporarily or permanently due to any failure to make payment.

The best way to log an issue with us is by email or via our customer portal at portal.redloft.com. Our standard support hours are 9am to 5pm Monday to Friday (excluding bank holidays), extended support hours are available upon request.

Our telephone lines are open 24/7 for any critical support issues that just cannot wait.

As our service is tailored to your needs, we do not have standard packages as we find fixed packages lead to customers paying for more than they need. We charge for our services based only on what you need. Prior to signing up with us we will discuss all your needs and give you a fair and reasonable monthly price for our services. We will also detail any upfront fees for any project-based work you may need to take on prior to or within 12 months of the commencement of the support package.

With over 50 years of combined expertise, our team excels in network infrastructure, desktop and server support, and tailored business solutions. Unlike many companies that rely heavily on junior staff, we maintain a higher ratio of senior professionals who provide mentorship and guidance to our newer team members, ensuring consistently high-quality service for our clients.

If your internal team needs extra cover when they are unavailable we will happily tailor our service to your needs. As an example of how we tailor our service, in these cases, we record details of all work undertaken by us and update your internal team with work completed upon their return to work.